Our Unlimited Telephone Support offers the ultimate peace of mind:

• A support agent will be on call during office hours to help troubleshoot customers’ problems or issues over the phone
• The agent has the ability to connect to customers’ workstations remotely to assist with the support call

Pricing

Pricing for Unlimited Telephone Support is based on the total number of computers registered with Now Solutions, including server(s), laptops, workstations and/or thin clients.  Each computer is assigned a unique Tag ID which is used to identify the computer.

Any architectural changes to the existing IT infrastructure are not included in the Unlimited Telephone Support service. Such work is quoted for separately and done on an ad hoc basis and subject to our Ad hoc IT Consultancy prices.

Occasionally certain IT issues cannot be solved remotely. Problems that are not possible to be solved through telephone support would be addressed via an Ad hoc On-site Visit subject to our Ad hoc IT Consultancy prices. Please see our terms and conditions for full details on what is included in the Unlimited Telephone Support service.

Calls may be recorded for quality and training purposes.